At Aspax House Plans, we are committed to providing high-quality products and services to our customers. We understand that sometimes issues may arise, and we want to ensure you are fully informed about our return policy. Please read the following details carefully to understand your rights and responsibilities when purchasing from us.
Our floor plans are digital products delivered electronically. Due to the nature of these products, all sales of floor plans are final and non-refundable. Once a floor plan is purchased and delivered, it cannot be returned, exchanged, or refunded under any circumstances.
We strongly encourage our customers to thoroughly review the floor plan details, specifications, and sample images before making a purchase. If you have any questions or need assistance in choosing the right plan, our team is happy to help you make an informed decision.
Since our floor plans are digital files, they are considered delivered once sent to the customer. Digital products cannot be returned like physical items, and once a file is shared, it is permanently in your possession. Therefore, we do not offer refunds or exchanges on floor plans, whether standard or customized.
Custom floor plans are tailored to meet individual client preferences and requirements. As such, they are also non-refundable. We work closely with our clients throughout the design process to ensure satisfaction before final delivery. Please make sure to communicate your needs clearly during the design phase.
We stand behind the quality of our construction material products and offer returns for defective items. Our policy covers defects that occur during manufacturing or shipping.
To be eligible for a return on construction material products, the following conditions must be met:
Once your return request is submitted, our team will assess the claim and guide you through the next steps. If approved, you may be eligible for a replacement or refund.
We do not accept returns on the following:
If your return is approved, we will initiate a refund to your original payment method. Please allow up to 7 business days for the refund to be processed. If you opt for a replacement, we will ship the new product at no additional cost.
The customer is responsible for return shipping costs unless the product is deemed defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
To start a return, please contact us with the following information:
Our team will respond promptly to assist you with the return process.
If you have any questions or need support with your return, please reach out to our customer service team:
Email: sales@aspaxconstruction.com
Phone: +254701374079
Address: Bihi Towers, Moi Avenue, Nairobi
Your satisfaction is important to us, and we are committed to addressing any issues with professionalism and care. Thank you for choosing Aspax House Plans.
Each of our floor plans is uniquely crafted and thoughtfully designed to suit your needs.
All our floor plans are affordably priced to suit every Kenyan citizen.
Your payments are secure with our private security network.
